Frequently Asked Questions
Everything you need to know about achieving your dream hair goals.
What is the quality of DreamCatchers hair extensions?
We exclusively use 100% Remy human hair, which means the cuticles are kept intact and aligned in the same direction. This ensures a natural look, minimal tangling, and a long-lasting silky texture.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
Can I use heat styling tools on my extensions?
Yes, because our extensions are made from real human hair, you can use straighteners, curling irons, and blow dryers. However, we recommend using a heat protectant spray and keeping the temperature below 350°F to prolong the lifespan of the hair.
What is your return and exchange policy?
We offer a 30-day return policy for unopened and unused hair extensions. For hygiene reasons, we cannot accept returns if the security seal is broken or if the hair has been worn.
How do I choose the right shade for my hair?
We offer a digital color match service! Simply upload a photo of your hair in natural lighting to our 'Color Match' page, and our experts will recommend the perfect blend for you.
How long do the extensions last?
With proper care and maintenance using sulfate-free products, our extensions typically last between 6 to 12 months, depending on how frequently they are worn and styled.